What travel agent key information can you provide on reservations, commissions, GDS codes, and exclusive rates?

At The Brown Hotel, we deeply value our travel agent partners who help connect us with guests from around the world. We are committed to providing you with the resources and support you need to seamlessly book stays for your clients. Click HERE to find key information on reservations, commissions, GDS codes, and exclusive travel agent rates. 

What is your policy regarding the credit card used for booking, including when it will be charged, what forms of payment are accepted at check-in, and what happens if I don't cancel?

The credit card provided is to guarantee your reservation only. This card will be charged a no show fee of one night room and tax if your plans change and you do not cancel your reservation. All major credit cards are accepted as payment at time of check-in. Cash is not accepted at check-in, however, we are happy to accept cash as payment at check-out.

What are incidental holds?

A minimum hold of $40 per day, placed on your credit/debit card, is required for incidental charges. This sum increases to $100 per day during Kentucky Derby week.

Are there any extra fees associated with my accommodations?

Rollaway bed fee: $20 per night.

What time is check-in and check-out?

Check-In Time: 4:00PM

Check-Out Time: 11:00AM

Early check-ins and late check-outs based on availability.

Checking out prior to your confirmed departure date will result in a $50 administration fee and/or forfeiture of any remaining deposit balance.

Does the hotel offer Wi-Fi?

We offer complimentary Wi-Fi in all guest spaces.

How do I cancel or modify my reservation?

To cancel or modify a reservation, please give as a call (502) 583-1234 at or email reservations@brownhotel.com.

What parking options are available at the property?

Self-parking is available at $30 plus tax per night, or if you prefer, valet parking is $36 plus tax per night, Event/Day functions $14 inclusive.

Do you offer an airport shuttle?

We are pleased to offer our guests complimentary shuttle van service to and from the Louisville International Airport 24/7. Once you have landed, please call 502-736-2985 for shuttle pick up.

Are you pet friendly?

Pets not allowed (service animals are welcome, and are exempt from fees).

What is your smoking policy?

We are a smoke-free property.

Who do I contact for Kentucky Derby related inquires and accommodations?

If you are interested in Derby rates & availability, please contact Ariel Williams directly at (502) 736-2989 ext. 7146 or awilliams@brownhotel.com

Who do I contact for meetings & events?

Thank you for considering The Brown Hotel for your next meeting. We invite you to complete the following Request for Proposal form [HERE] and one of our Sales Managers will contact you shortly.

What is the overall square footage of event space at the property?

30,000+ sq. ft. of event spaces.

Is the Brown Hotel a high quality property?

The Brown Hotel holds a AAA Four Diamond status, is ranked 4 Stars with Northstar Travel Media, and is a proud partner of Historic Hotels of America. Other industry awards include the following:

2025 Southern Living: Top 10 Best Classic Hotels

2022 Tripadvisor Travelers’ Choice Award: #1 Hotel in Kentucky

2021 Condé Nast Traveler: #8 Hotel in the South

2020 & 2019 Southern Living: #1 Hotel in Kentucky, #8 Hotel in the South

2020 MSN: Top 15 Bars in the World - The Brown Hotel Lobby Bar

2019 Condé Nast Traveler: Top 13 Hotels in the South

2018 Southern Living: Top Hotel in Kentucky

2018 Historic Hotels of America: Best Historic Hotel (200 - 400 Rooms)

2012 Travel + Leisure: Top 500 Hotels in the World